klikdewa Platform Privacy Notice

This page describes what we collect when you use klikdewa and how we keep that data protected. A player in Jakarta opens the klikdewa app, logs in with their email and password, enters basic identity information during account setup, and completes KYC verification with a photo ID. We collect each piece of this data, encrypt it in transit, and store it securely on our servers. Your information is never sold, never shared with third parties for marketing, and never used outside the klikdewa platform without your explicit consent.

We at klikdewa take data protection seriously because your account is your gateway to our sportsbook (Liga 1, Piala AFF, Champions League), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We follow strict encryption standards, audit our systems regularly, and comply with regional data protection regulations. Your privacy is not negotiable—it is a foundation of how we operate.

The following sections explain what data we collect, why we need it, how long we keep it, and what rights you have under klikdewa's privacy framework.

What Data We Collect on klikdewa

Identity and KYC information

We collect your full name, date of birth, national ID number, and residential address when you create a klikdewa account. This data is mandatory for Know-Your-Customer (KYC) compliance and anti-money-laundering regulations. During KYC verification, we ask you to upload a government-issued photo ID and a proof of address (such as a utility bill or bank statement issued within the past three months). We also request a selfie holding your ID to verify that the person in the photo matches the document. This three-step verification protects both you and klikdewa from fraud and identity theft.

Account and login credentials

We store your email address and a cryptographic hash of your password—never the password itself. If you set up two-factor authentication (SMS or authenticator app), we record that preference and your phone number. We do not retain a history of passwords; if you forget your password, we send you a secure password-reset link that expires after one hour. Each login attempt is logged with a timestamp and your device type (Android app, iOS browser, desktop) so you can monitor account access.

Payment and transaction data

We collect information about every deposit and withdrawal you make on klikdewa. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, timestamp, and payment method. We do not store your full bank account number or card details; instead, we receive a tokenized reference from our payment partners. For withdrawals, we record the destination account you provide, the amount requested, and the date of approval. Transaction records are kept for a minimum of seven years to satisfy anti-money-laundering audit requirements.

Data retention

We retain account data while your account is active. Closed accounts and transaction records are archived for seven years for compliance; then deleted unless local law requires longer retention.

Encryption

All sensitive data (passwords, IDs, payment details) are encrypted using AES-256 encryption at rest and TLS 1.2+ in transit.

Third-party processors

Payment partners and identity-verification services process data on our behalf under strict contractual agreements and data-processing addendums.

Behavioral and usage data

We collect information about how you use klikdewa: which games you explore, which sportsbook events you view, how long you play, and which features you access. We use this data to improve user experience, personalize game recommendations, and detect unusual activity (such as repeated failed login attempts from different countries, which may indicate account compromise). We also track your device information (operating system, app version, screen resolution) to optimize klikdewa for different phones and browsers. Behavioral data is not linked to your payment or identity data in any way that we share with external parties.

Cookies and tracking on mobile

When you visit klikdewa.app in your browser (iOS Safari or Android Chrome), we use cookies to maintain your login session and remember your language preference. On the Android app, we do not use cookies; instead, we use a secure token stored locally on your phone. We never use cookies for cross-site tracking or for selling your browsing data to advertisers. Push notifications are sent only if you enable them in your phone's settings; we record your push-notification preference but never send unsolicited notifications outside of account security alerts or important klikdewa announcements.

Our Data Protection Practices

Where we store your data

Our servers may be located outside your jurisdiction—for example, in data centers in Singapore or Malaysia. However, local regulations may require that certain data (such as identity information for Indonesian accounts) remain physically stored within Indonesia. We comply with all such regulations. Regardless of server location, all data is encrypted in transit and at rest using the same standards globally. You have the right to request information about the precise location of your data; contact our support team via live chat on klikdewa or through the in-app help menu.

How we use your data

We use your data for four core purposes: (1) to operate your account and process your deposits and withdrawals; (2) to comply with KYC, anti-money-laundering, and other legal requirements; (3) to detect fraud and prevent unauthorized access; and (4) to improve klikdewa's platform and fix technical issues. We never use your data to market unrelated services, to build credit profiles, or to share with third parties for their own purposes. If you unsubscribe from promotional emails, we respect that choice immediately and do not send further marketing communications, though we will still contact you about account security and regulatory compliance.

Children and age restrictions

klikdewa is available only to users who are of legal gambling age in their jurisdiction—typically 18 or older. We do not knowingly collect data from anyone under the legal age. If we discover that a minor has accessed klikdewa, we suspend the account immediately and delete associated data. Parents or guardians who believe their child has created a klikdewa account should contact us at our support email or live chat.

Data breaches and incident response

In the event of a data breach or security incident, we will notify affected users within 72 hours via email and in-app notification. We will provide details about the scope of the breach, the data affected, and the steps we are taking to remediate the issue. We will also provide guidance on password reset and steps you should take to protect your account. We report all breaches to relevant regulatory authorities as required by law. Our incident response team works around the clock during holidays like Idul Fitri, Idul Adha, and Imlek to ensure rapid detection and remediation.

Contact us about privacy

If you have a question about how we handle your data, wish to exercise any of your rights, or suspect a breach, reach out to us immediately. Our klikdewa support team is available 24/7 via live chat (fastest response), in-app help (available on Android and iOS), or email. We respond to privacy inquiries within 5 business days. For urgent security issues, contact us via live chat and mark your inquiry as "Security Incident" so it reaches our dedicated team. We take every privacy concern seriously and will work with you to resolve it.

Your data is the foundation of your trust in klikdewa. We protect it with the same care and rigor that we apply to our sportsbook platforms, live dealer streams, and slot games. Thank you for your trust.